• 📺 What is a Whiparound Show and How Can I Watch It?
• ⏱️ FAQ – Time-Based Passes on OneFootball
• League and Team Pass FAQ
• I purchased a match but when switching to another device, I'm required to pay again. What can I do?
• Live streaming on OneFootball: Everything you need to know
• How to Watch Live Matches
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• Troubleshooting Match Stream Purchase & Payment Issues
• Match Purchase Not Showing in My Account
• How can I access my past purchases?
• What should I do if I've been charged an incorrect amount?
• Will I get a transaction receipt?
• Refunds for Match Streams

• Ligue 1 + on OneFootball - Frequently asked questions
• 💶 Which passes for Ligue 1+ are available and how much do they cost?
• 🌍 In which territories is Ligue 1+ available?
• 📱 On what devices can I watch Ligue 1+?
• 🔄 Can I renew a Monthly 30 Days Pass in advance?
• How do I access the Ligue 1+ creator page?

• LaB Channel on OneFootball: Frequently Asked Questions
• How can I access Serie B full matches replays via Lab Channel?
• Fix casting issues to TV
• What is LaB Channel?
• How much does LaB Channel cost?
• How do I buy access to LaB Channel?
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Live-Chat

• OneFootball Community Guidelines
• Introduction to OneFootball Live-Chat
• Accessing Live-Chat: Requirements and Platforms
• How are Live-Chat messages moderated and can I report users or appeal a moderation decision?
• Can I edit or delete my message in Live-Chat?
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Comments

• OneFootball Community Guidelines
• How can I comment on an article?
• Do I need to be logged in the OneFootball app to use the comments feature?
• How can I change my username appearing in the Comments?
• How can I edit or delete a comment I've made?
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OneFootball Club FAQ

• Purchase Outfits & Cosmetics for Your Avatar!
• What is the OneFootball Club?
• What are the Experience Points (XP) and how do the leaderboard and badges work?
• How do I join the OneFootball Club (OFC) and manage my account?
• Troubleshooting OneFootball Club Issues
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Notifications

• How to manage News notifications
• Personalize your teams notifications

Matches and competitions

• Learn everything about the new Match Widgets!
• Learn everything about the new Competition Tables' Interface!
• What are the betting odds on match pages? Can I disable them?
• How Do Player Ratings Work on OneFootball?
• How to add games to your calendar (iOS)
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Articles

• Get to know the new Homefeed!
• Who writes articles on OneFootball?

TV Tab

• TV Tab (mobile) - What can I find here? 🤔
• Where can I find my followed teams/competitions ?

Other

• Where are my Profile and Favourites now? Navigation changes explained
• Propose to add uncovered competitions
• How to see transfers
• What does the OneFootball app offer?

• Error Code 5997-6271b80d on the TV App
• Fix casting issues to TV
• 📺 On Which Devices Can I Use the OneFootball TV App?
• How can I download the TV App
• How do I log in on the TV app?
• How can I buy a match on the TV app?
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• How to watch matches on the website
• What can I find on the OneFootball website?
• How do I change the language on the OneFootball website?

• Service Update: Access Issues in Turkey
• Double Login Issue in Comments

• 🖥 Error code: Video playback is not supported on this browser
• Why can't I find my 2. Bundesliga/DFB-Pokal stream purchase on my computer or TV?
• How to fix buffering or lag during live streams
• Why is my stream quality low, and how can I improve it?
• What can I do if my stream stops unexpectedly?
• Why can’t I access my purchased match?
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• The mobile app is crashing, how can I fix it?
• Troubleshooting for notifications
• I receive unwanted news on my feed, why?
• Part of my app is in a different language. what can I do?
• Why Are Some Competitions/Matches Not Always Up-to-Date?
• I'm Facing an Issue with the Live Ticker – What Can I Do?
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• How can I find my Comment History?

• Error Code 5997-6271b80d on the TV App
• Purchased Match/Pass Not Showing on TV – How to Fix It?
• The stream is not playing on TV
• Why can’t I find the OneFootball app on my TV?
• The TV app won't open, what to do?

• I can't log in on the mobile app, how can I troubleshoot it?
• How to update incorrect profile data

• Website not loading – what to do?
• How can I report an inappropriate ad

• 📧 Can I change my email if I made a mistake?
• Purchase Outfits & Cosmetics for Your Avatar!
• How to Search for Teams, Players, or Competitions
• How to Follow Competitions, Players, and Clubs on OneFootball
• How can I reset my password?
• How to delete your OneFootball account
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• What is a FanPass
• How do I set up my Profile for the FanPass?
• Is FanPass free to use?

• What is my FanScore
• How is my FanScore calculated?
• How do I improve my FanScore?

• What is the FanPass Wallet?
• How do I earn my rewards?
• What Tokens are supported?

• What is 1F Predict?
• How do I participate to the 1F Predict?
• Do I need to stake or lock my tokens?
• What happens if my balance drops below 2500 $OFC?
• How does the prediction game work?
• What is the Matchday Rating?
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• What is the $OFC Airdrop Claim?
• How is eligibility determined?
• How do I claim my Airdrop?
• What does it mean to "Sign a contract"?
• How does the contract affect my tokens?
• Can I speed-up my Token unlock?

• How do I sign in on FanPass?
• How do I delete my FanPass account?
• Is my FanPass data secure?

• What is the OneFootball FanShop?
• Which devices can I use to access the FanShop?
• How can I find the FanShop and place an order?
• Do you offer free shipping on orders?
• What are the shipping and delivery options?
• What are the payments options on the Fanshop?
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• Can I withdraw my consent from marketing campaigns?
• How to review Ad Privacy Settings
• How to become an OneFootball influencer?
• I am a football blogger. Can I write for OneFootball?