At OneFootball, we aim to provide accurate and real-time live ticker updates for all live games in our app. However, since we rely on a trusted external provider for this information, occasional errors or delays may occur. Below, you'll find solutions for common live ticker issues and guidance on what to do if problems persist.
1️⃣ How Does the Live Ticker Work?
📌 Automatic Updates
- The live ticker refreshes every 5 seconds during live games.
- Updates include key moments like goals, substitutions, and match statistics.
📌 External Data Provider
- All live ticker information is provided by a third-party partner.
- OneFootball does not create or manually update this data, meaning corrections depend on the provider.
2️⃣ Troubleshooting Common Issues
🔹 Live Ticker Not Updating
If your live ticker isn’t refreshing as expected:
📶 Check Your Internet Connection
- A weak or unstable connection may prevent updates from loading.
- Try switching between Wi-Fi and mobile data to see if the issue persists.
🔄 Restart the App
- Force-close the app and reopen it to refresh the live ticker and resolve minor glitches.
📥 Report the Issue
- If the problem persists, scroll down to the bottom of this page and tap the "Contact Us" button.
- Provide details about the match and the issue you encountered.
📌 Please note: While we do not manually edit or respond to all reports, we forward the feedback to our data provider to improve accuracy.
🔹 Incorrect or Delayed Information
Sometimes, you may notice:
- Grammatical mistakes or formatting errors in the live ticker.
- Delays in updates, such as late goal confirmations.
⚠️ Why Does This Happen?
- The live ticker data comes directly from an external provider, so we cannot manually fix errors in real time.
- However, if you notice recurring errors, please report them using the "Contact Us" button.
📲 How to Report an Issue
- Tap the "Contact Us" button at the bottom of this page.
- Include match details and describe the issue.
✅ Your feedback helps us improve! While we can’t edit the ticker directly, we work with our provider to enhance accuracy in the future.
⚽ Thank you for helping us provide the best live match experience!