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What should I do if I've been charged an incorrect amount?

  • Updated

Will I receive a transaction receipt?

Yes, a transaction receipt is automatically sent to the email address linked to your app store account (Apple App Store or Google Play Store) shortly after completing your purchase.

Where to find your receipt

📌 Apple App Store (iOS)

  • Apple sends a receipt to your registered Apple ID email address within 24-48 hours.
  • To access past receipts, visit Apple's purchase history and log in with your Apple ID.

📌 Google Play Store (Android)

  • Google Play emails a receipt to your Google account shortly after the purchase.
  • You can also view your receipt by checking your Google Play purchase history:

📌 Amazon Fire TV

  • Amazon sends receipts directly to the email associated with your Amazon account.
  • You can also retrieve them under Your Orders in your Amazon account.

📌 Website Purchases

  • If you purchased a match via our website, a receipt is emailed to the address used during checkout.
  • If you don’t see it, check your spam/junk folder.

What if I didn’t receive my receipt?

If you can’t find your receipt:
✔ Check your spam/junk folder
✔ Confirm that the purchase was completed by checking your app store’s transaction history
✔ Ensure you used the correct email address associated with your app store account

If you still can’t find your receipt, please contact:

Duplicate purchases or incorrect charges

If you suspect a duplicate charge or an incorrect transaction, check your purchase history on your app store account first.

If you believe you were wrongly charged twice, please request support directly from the respective store, as they handle payment disputes.

Need a refund?

For refund requests, visit this article: Refunds for Match Streams

📌 Refund policies vary by provider. Make sure to check their specific terms before submitting a request.

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