Am I eligible for a refund?
Refund eligibility depends on the issue encountered. If you experienced technical problems or were unable to access a purchased match due to service disruptions, you may qualify for a refund.
How to request a refund
Refund requests must be processed through the payment provider used for your purchase. Follow the instructions based on your payment method:
📱 Google Play (Android)
- Visit the Google Play Order History page
- Find the purchase you want to refund.
- Click on "Request a refund" or "Report a problem", then select the reason for your request.
- Follow the on-screen instructions to complete the request.
For further details, check Google Play’s Refund Policy.
📱 Apple (iOS)
- Go to Apple's refund request page
- Sign in with your Apple ID.
- Click "I'd like to", then select "Request a refund".
- Choose the item you want a refund for and submit your request.
More information is available on Apple’s Refund Policy.
📺 Amazon Fire TV
For purchases made through Amazon, contact Amazon Customer Support for assistance.
🌍 Website Purchases
If you purchased a match directly on our website:
- Contact our support team below.
- Provide your purchase confirmation email and the email address used for the purchase.
📌 Refund policies and processing times may vary depending on the payment provider. We recommend reviewing their respective terms before submitting a request.