Technical Support
Find troubleshooting guides for all OneFootball apps and features
Known Issues & Bugs
Live-Streaming
- Why can't I find my 2. Bundesliga/DFB-Pokal stream purchase on my computer or TV?
- How to fix buffering or lag during live streams
- Why is my stream quality low, and how can I improve it?
- What can I do if my stream stops unexpectedly?
- Why can’t I access my purchased match?
- Can I use a VPN?
Mobile App
- The mobile app is crashing, how can I fix it?
- Troubleshooting for notifications
- I receive unwanted news on my feed, why?
- Part of my app is in a different language. what can I do?
- Why Are Some Competitions/Matches Not Always Up-to-Date?
- I'm Facing an Issue with the Live Ticker – What Can I Do?