What should I do if my payment fails?

If you're trying to pay via the Apple AppStore or the Google Play Store, please contact their service directly. Make sure you have sufficient funds for the payment method and that:

• Your card is registered in the same country as your account

• Your card has not expired or is blocked

• Your card is activated for purchases abroad as well as online and regular transactions. Look for these options on your bank's mobile app

• Your bank or payment provider has the correct information

After these steps, if you still can’t pay, please contact the support of the Store you want to purchase through.