If you notice that the line-ups displayed for a match are incorrect, please let us know as soon as possible so we can investigate the issue.
1️⃣ How to Report a Line-up Mistake
📌 Use the "Contact Us" Button
📲 Go to the Profile tab in the app and tap "Contact Us".
🔹 Include the following details to help us locate the issue:
- Match details (teams and date of the match).
- A brief description of the mistake (e.g., missing players, wrong formation).
- A screenshot, if possible, to illustrate the issue.
2️⃣ Important Note on Data Sources
🔹 We do not manually create match data.
- All line-ups, live tickers, stats, and other match-related data are provided by external data suppliers.
- If an error occurs, it is due to incorrect data being sent to us.
🔹 How We Handle These Issues
- Once we receive your report, we will escalate the issue to our data provider to investigate the cause of the mistake.
- We will also work with them to ensure better accuracy in the future.
3️⃣ Your Feedback Matters!
💬 Reporting mistakes helps us improve the OneFootball experience for everyone.
✅ Thank you for your support and understanding! 😊⚽