Error in the Matches Tab [Known Issue]

• Issue Description

Some users see an "Unknown Error" message when opening the "Matches" tab in the mobile app. Even after clearing the cache or restarting, the issue persists. Games do not load or refresh properly. This is a major issue, as the tab is a key feature.

• Current Status

We are aware of this issue and working with top priority on a fix which should be available within the next two weeks. If you see this error or matches are missing, follow these steps.

• Troubleshooting steps

1. 1. Go to one of your followed teams
   2. Unfollow and follow it again via the icon on the top right
   3. This should trigger a new sync and fix the issue.

OR

1. 1. Log out of your OneFootball account
   2. Log in again
   3. This should trigger a new sync and fix the issue.

If none of these steps resolve the issue, contact our support team and provide details about your device, OS, and app version.

Looking for help with "Unknown Error", "Matches not loading", "Games missing"? We're working on a fix! ⚡