All about article comments

  • Updated

1. How Can I Change My Username for Comments?

To update your username in the comments section:

  1. Open the OneFootball app and tap on the Profile icon at the bottom of the Home screen.
  2. Tap the circular image icon at the top of the Profile page.
  3. Enter your desired name in the appropriate field.
  4. Log out completely by going to Account → SIGN OUT.
  5. Log back into the app.
  6. Verify if your username has been updated.

2. How Can I View My Comment or Reaction History?

You can view your comment history in two ways:

Method 1: Using the Comments Section

  1. Open an article in the app.
  2. Tap the comments icon at the top right of the screen.
  3. In the "What do you think?" box, tap the profile icon at the bottom left.
  4. Your comment and reaction history will appear in your profile.

Method 2: Using Bookmarks

  1. Bookmark an article where you’ve left a comment.
  2. Tap the Profile icon at the bottom of the Home screen.
  3. Tap Bookmarks at the bottom of the Profile page.
  4. Open the bookmarked article and tap the speech bubble (comments icon) at the top.
  5. Find your name in the comments and click on it to view your history.

3. What Should I Do if My Comments Are Not Publishing?

Comments are automatically screened to filter out racist, offensive, or inappropriate content. This may cause a slight delay before your comment is published.

If your comments aren’t appearing:

  • Ensure you’ve updated your OpenWeb username (follow the steps in Section 1).
  • If the issue persists, contact our Customer Care team with your username and any relevant details.

4. How Can I Delete My Comments or Account?

  • To delete your comments, navigate to Moderation → Comments → More → View all from user in the OpenWeb interface.
  • To delete your OpenWeb account, click here and follow the instructions.

5. How Can I Get Help With Moderation Issues?

If you’re experiencing issues with moderation, provide the following details:

  • Your username used for commenting.
  • A screenshot of the comment in question, if possible.

This information helps us investigate and address the issue more effectively.

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